Chuffed Privacy Policy
Effective Date: 4/10/2025
Website: https://www.chuffed.com.au
Business Name: Chuffed Pty Ltd (“we”, “us”, “our”)
Access, Correction and Deletion of Personal Information
You have the right to access, update, or request deletion of the personal information we hold about you.
If you wish to delete your Chuffed account and personal data, you can do so at any time by contacting our team at [email protected]. Once we receive your request, we’ll verify your identity and permanently remove your personal information from our systems, except where we are legally required to retain certain records (for example, transaction history for tax or regulatory purposes).
Please note that once your account is deleted, your order history and preferences cannot be recovered.
For any questions or concerns about Chuffed Privacy policy, your personal information or data privacy, you can reach us at [email protected] and we’ll be happy to assist.
1. Purpose and Commitment
Chuffed Pty Ltd is committed to protecting your privacy and handling your personal information responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Chuffed Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, purchase products, or interact with us online or offline.
2. What Information We Collect
We collect personal information that is reasonably necessary for our business operations, including to process your orders, improve our services, and communicate with you.
2.1 Information You Provide
We may collect the following information when you:
Create an account or make a purchase
→ name, email address, billing and shipping address, contact number, payment detailsSubscribe to our newsletter or marketing communications
→ name, email address, marketing preferencesContact us via forms, email, or social media
→ name, contact details, and the content of your message
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
Your IP address, browser type, and device information
Website usage data, such as pages visited, time spent, and referring websites
Cookies and similar tracking technologies (see Section 7)
2.3 Sensitive Information
We generally do not collect sensitive information (such as health or medical data). If it becomes necessary (e.g. for dietary or allergy information about your pet), we will obtain your explicit consent before collection.
3. How We Use Your Information
We use your personal information to:
Process and deliver your orders
Communicate with you about your orders or account
Send marketing communications (where you’ve opted in)
Improve our products, website, and customer experience
Detect and prevent fraud or misuse of our website
Comply with legal obligations
You can unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
4. Disclosure of Information
We may share your information with trusted third parties who help us operate our business, such as:
Delivery and logistics partners
IT, web hosting, and analytics service providers
Marketing and advertising partners
These third parties are only given access to the information necessary to perform their specific functions and must comply with applicable privacy laws.
We do not sell or rent your personal information to third parties.
5. International Data Transfers
Some of our service providers may store or process data overseas, including in countries such as the United States, the United Kingdom, and Singapore. We take reasonable steps to ensure these providers comply with Australian privacy standards and maintain appropriate safeguards for your personal information.
6. Data Storage and Security
We use industry-standard security measures to protect your personal information from unauthorised access, misuse, or loss. These measures include:
Secure servers and encrypted data transmission (SSL)
Restricted staff access to personal data
Secure payment gateways
While we take reasonable precautions, no method of transmission or storage is completely secure. You provide your information at your own risk and inline with Chuffed privacy policy.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
Enhance your browsing experience
Remember your preferences and cart items
Analyse site traffic and performance
You can disable cookies in your browser settings, but this may affect website functionality.
We may also use third-party analytics tools (e.g. Google Analytics) to understand user behaviour and improve our services.
Third-Party Cookies and Embedded Services
We may use third-party services, tools, or embedded content (such as review platforms, analytics providers, or customer feedback tools) that place cookies or similar tracking technologies on your device when you interact with our website. These third-party cookies may collect information such as your IP address, browser type, device information, and how you interact with embedded content or features.
These cookies are used for purposes including verifying genuine interactions, preventing fraudulent activity, analysing performance, and improving user experience. Information collected through third-party cookies is processed in accordance with the relevant third party’s own privacy policy. We do not control these cookies and are not responsible for the data handling practices of external providers.
You can manage or disable cookies through your browser settings. Please note that restricting cookies may affect the functionality or availability of certain features or services on our website.
8. Access and Correction
You may request access to, or correction of, your personal information by contacting us.
We will take reasonable steps to verify your identity before providing access or making changes, unless we are legally required to refuse such a request.
9. Retention of Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Once no longer needed, we securely delete or anonymise it in line with Chuffed privacy policy.
10. Your Rights
Under the Australian Privacy Principles, you have the right to:
Request access to your personal information
Request correction of inaccurate or incomplete data
Withdraw consent for marketing communications
Lodge a complaint if you believe your privacy has been breached
11. Complaints and Contact Information
If you have any questions or concerns about our handling of your personal information, or wish to make a complaint, please contact us using the button below, or at:
Chuffed Pty Ltd
Email: [email protected]
We will respond within a reasonable timeframe and aim to resolve all complaints promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
12. Changes to The Chuffed Privacy Policy
We may update this Chuffed Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on this page with a revised “Effective Date.” Your continued use of our website after any updates constitutes acceptance of the new policy.