Returns, Refunds, Exchanges
At Chuffed, we want you (and your dog!) to be completely happy with your purchase. If something isn’t quite right, our Returns & Refunds Policy makes it easy to resolve the issue quickly.
The Chuffed 100% Money-Back Guarantee
If your dog doesn’t love their food, or you’re not satisfied with an accessory, we’ll help you find the right replacement or arrange a refund. Your pet’s health, comfort, and happiness always come first.
Returns Policy
Change of Mind: You can return unopened items within 14 days of delivery for an exchange, store credit, or refund.
Dog Food Returns: For health and safety reasons, opened bags of food cannot be returned unless there is a product fault. If your dog doesn’t like a food, please contact us — we’ll work with you to find the right alternative.
Accessories: Items must be returned in their original condition within 14 days of delivery (unused and with tags/packaging intact).
Refunds
Refunds will be processed to your original payment method once the returned item is received and inspected.
Please allow 3–5 business days for funds to appear in your account.
Store credits can be issued immediately and used on your next order.
How to Return an Item
Contact Us at he***@*********om.au or reach out via our online chat to request a return.
We’ll provide a Return Authorisation Number (RAN) and instructions.
Pack your item securely and send it back using the provided details.
Once received, we’ll process your exchange, store credit, or refund.
Please note: Return shipping costs are the responsibility of the customer, unless the item is faulty or damaged on arrival.
Damaged or Incorrect Items
If your order arrives damaged, faulty, or incorrect, please notify us within 48 hours. Provide photos where possible, and we’ll send a replacement at no cost to you.
Returns & Refunds FAQs
What if my dog doesn’t like the food?
We get it — dogs can be fussy! Contact our team, and we’ll help arrange an alternative or credit under our Chuffed Satisfaction Guarantee.
Do I have to pay for return shipping?
If the product is faulty or damaged, we cover the cost. For change-of-mind returns, customers are responsible for postage.
Can I return sale items?
Sale and clearance items are final and not eligible for return unless faulty.