Chuffed Terms

Effective Date: 4/10/2025
Website: www.chuffed.com.au
Business Name: Chuffed Pty Ltd (“we”, “us”, “our”)

Chuffed Terms & Conditions – Promotion Stock Up and Save

• Offer valid for first-time customers only.

• Customers must spend a minimum of $200 in a single transaction to be eligible.

• Use promo code WELCOME20 at checkout to receive $20 off the total order value.

• Discount applies to eligible products only and cannot be used in conjunction with any other offer, promotion, or discount.

• One use per customer.

• Offer is not redeemable for cash or store credit and cannot be applied retrospectively to previous purchases.

• Excludes gift cards, shipping fees, and taxes (if applicable).

• The promoter reserves the right to amend, suspend, or withdraw this offer at any time without prior notice.

1. Acceptance of Chuffed Terms

By accessing, browsing, or purchasing products from the Chuffed website, you agree to be bound by these Chuffed Terms and Conditions (“Terms”), our Privacy Policy, and any other policies published on our site. If you do not agree, you must not use or access our website or services.

We may update these Chuffed Terms from time to time. Changes take effect upon publication on our website. Your continued use of the site constitutes acceptance of the updated Terms.

2. Products and Availability

Chuffed currently offers dog food, treats, and accessories, and may expand to include products for other pets in future. Product descriptions, images, and specifications are provided for information purposes and may vary slightly from the actual product.

2.1 Product Range

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities or discontinue any product at any time without notice.

2.3 Product Suitability

It is your responsibility to ensure that any food, treats, or accessories purchased are suitable for your pet’s breed, size, dietary needs, or health condition. If in doubt, consult your veterinarian before use.

3. Orders and Payments

3.1 Placing Orders

When you place an order, you are offering to purchase products from us under these Chuffed Terms. We reserve the right to accept or reject any order for any reason, including suspected fraud, errors in pricing, or product unavailability.

3.2 Pricing

All prices are in Australian Dollars (AUD) and include GST unless stated otherwise. Prices are subject to change without notice, but changes will not affect orders that have already been confirmed.

3.3 Payment Methods

We accept payment via major credit/debit cards, PayPal, and other payment gateways displayed at checkout. All payments must be received in full before orders are dispatched.

4. Shipping and Delivery

4.1 Delivery Areas

We deliver within Australia. International shipping may be introduced in the future. Delivery charges and timeframes are displayed during checkout and may vary by location.

4.2 Delivery Timeframes

Estimated delivery times are provided for guidance only. Delays may occur due to courier issues, public holidays, or circumstances beyond our control. We are not liable for delays in delivery once products are dispatched.

4.3 Risk and Ownership

Ownership of products passes to you upon full payment. Risk passes to you once the order is delivered to your nominated address.

5. Returns, Refunds, and Exchanges

5.1 Change of Mind

We accept returns for change of mind within 14 days of delivery, provided the item is unused, unopened, and in its original packaging. Return shipping costs are the responsibility of the customer.

5.2 Damaged or Faulty Goods

If your product arrives damaged, defective, or incorrect, please contact us within 7 days of receipt. We may require photo evidence and will offer a replacement, refund, or store credit at our discretion.

5.3 Pet Food Returns

For hygiene and safety reasons, we cannot accept returns of opened pet food or treats unless the product is faulty or incorrectly supplied.

6. Subscriptions and Recurring Orders

Customers may opt into recurring orders for regular deliveries. Subscription terms, including renewal frequency and cancellation procedures, will be detailed at the time of sign-up. You can cancel or modify your subscription at any time before the next billing cycle.

7. User Accounts

If you create an account, you must provide accurate and complete information and keep your login details secure. You are responsible for all activity under your account. We reserve the right to suspend or terminate accounts suspected of misuse or fraud.

8. Intellectual Property

All content on the Chuffed website—including text, logos, graphics, product images, and designs—is the property of Chuffed Pty Ltd or its licensors. You must not reproduce, distribute, or use our intellectual property for commercial purposes without written permission.

9. Website Use

You agree not to:

• Use the website for unlawful purposes.

• Upload or transmit viruses or harmful code.

• Interfere with the operation or security of the website.

• Attempt to access other users’ data or restricted areas of the site.

We reserve the right to restrict or terminate access to the website for violations of Chuffed Terms.

10. Liability and Disclaimers

10.1 General Disclaimer

While we strive to provide accurate information, product descriptions and advice on the website are general in nature and not a substitute for veterinary consultation.

10.2 Limitation of Liability

To the maximum extent permitted by law, Chuffed Pty Ltd is not liable for any loss, damage, or injury arising from:

• Use or misuse of our products;

• Delays or interruptions to website access;

• Errors or omissions in product descriptions; or

• Events beyond our reasonable control.

10.3 Consumer Guarantees

Nothing in these Terms limits your rights under the Australian Consumer Law (ACL). If a product is defective, you are entitled to a repair, replacement, or refund as provided under the ACL.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites and provide these links for convenience only.

11. Privacy

We handle your personal information in accordance with our Privacy Policy. By using our site, you consent to the collection and use of your information as described there.

13. Governing Law

These Chuffed Terms are governed by the laws of Victoria Australia, and any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.

14. Contact Us

If you have any questions about Chuffed Terms, please contact us at:

Chuffed Pty Ltd
Email: hello@chuffed.com.au