Frequently Asked Questions
Table of Contents
Customer Support FAQ's
What are your business hours?
We’re available Monday through Friday from 9 AM to 5.30PM. Feel free to reach out via chat or email during these hours, and we’ll be happy to assist you!
How quickly do you respond?
Our dedicated team works hard to reply to all inquiries within 48 hours on weekdays. If you reach out on weekends, we’ll get back to you first thing on Monday!
What support channels are available?
You can connect with us through web chat, email, or our social media channels. We’re here to ensure your questions are answered and your needs are met!
Where can I find your store?
Chuffed is an online-only retailer of dog food, treats, and accessories. We don’t currently have a store you can visit.
How can I contact Chuffed in Melbourne?
Our friendly support team is based in Melbourne, VIC. You can reach us via our web chat, email at he***@*********om.au, or our Contact Us page ➝.
Do you offer discounts for Melbourne customers?
Yes! To celebrate the launch of our store we’re currently offering heavily discounted products. We aim to be the most competitively priced dog food retailer in Australia. If you can find any of our products at a cheaper price elsewhere, we’d love to hear about it!
We also run seasonal promotions, loyalty rewards, and subscriber-only deals. Sign up for our newsletter to stay updated on offers across Melbourne and Australia.
Ordering & Delivery FAQ's
Do you deliver dog food across Melbourne and Victoria?
Yes — Chuffed delivers dog food Melbourne-wide and across regional Victoria. Orders typically arrive within 2–3 business days in metro Melbourne, and 3–5 days in regional areas.
Do you offer free shipping in Melbourne?
We offer free shipping on all orders over $99 in Melbourne and across Australia. Smaller orders incur a flat rate shown at checkout.
Can I set up a subscription for dog food delivery?
We’re currently in the process of setting up our subscription service. Our flexible subscription service will ensure your dog never runs out of food. You’ll also save with exclusive subscriber discounts.
Returns & Guarantees FAQ's
What if my dog doesn’t like the food?
We’re so confident in our stocked products that we offer the Chuffed Taste Guarantee. If your dog isn’t happy, we’ll arrange a refund, exchange, or credit.
What happens if my order arrives damaged?
Contact our team within 48 hours with a photo. For any items that are damaged and unusable we’ll send a replacement at no cost.
Dog Food FAQ's
What makes Chuffed dog food the best choice for dogs in Melbourne?
We stock only the best products that we’ve tested with our own dogs. We aim to be the most competitively priced source of dog food and accessories in Australia so that dog owners can get more bang for your buck on the best selection of dog food and accessories.
What dog food brands do you stock?
At Chuffed, we carefully select and stock only high-quality, and/or vet-approved dog food brands. Our range includes premium Australian and international labels known for their nutrition, safety, and great taste. Browse Dog Food Brands ➝
Do you stock grain-free and allergy-friendly dog food?
Yes! We understand every dog has unique needs, which is why we offer grain-free, hypoallergenic, and limited-ingredient options. These are ideal for dogs with food sensitivities, skin conditions, or digestive issues.
Can you recommend the best dog food for my breed or age?
Absolutely. Whether you have a puppy, adult, or senior dog — small or large breed — our team can guide you to the right choice. with the best product.
Are the dog food brands you sell Australian-made?
We proudly support Australian-made dog food brands wherever possible. We also stock a few trusted international options that meet strict Australian safety standards.
How do I know if a food is right for my dog?
Each product page includes detailed nutritional information, feeding guides, and ingredient lists. If you’re unsure, our Melbourne team is always happy to provide personalised recommendations.
We also run seasonal promotions, loyalty rewards, and subscriber-only deals. Sign up for our newsletter to stay updated on offers across Melbourne and Australia.
Can I buy dog food in bulk?
Yes! We stock bulk dog food bags (10kg, 15kg, and 20kg) which are popular with Melbourne families and multi-dog households. Subscriptions are also available for ongoing savings and convenience.
We also run seasonal promotions, loyalty rewards, and subscriber-only deals. Sign up for our newsletter to stay updated on offers across Melbourne and Australia.
Dog Accessories FAQ's
Where can I buy safe dog toys for heavy chewers in Melbourne?
Chuffed stocks a wide range of durable, chew-resistant toys designed for strong jaws. Perfect for breeds like Staffies, Kelpies, and German Shepherds. Browse Tough Chewer Toys ➝
What types of dog accessories do you stock?
At Chuffed, we stock a wide range of premium dog accessories, including durable toys, collars, harnesses, leads, grooming tools, bowls, beds, and travel gear. Everything we offer is carefully selected from trusted brands to ensure safety, durability, and comfort. Browse Dog Accessories ➝
Do you sell dog beds and grooming accessories?
Yes! Our Melbourne warehouse stocks premium dog beds, brushes, shampoos, and more to keep your dog comfortable and well-groomed.
Do you sell dog accessories suitable for puppies?
Yes! We stock puppy-safe toys, adjustable collars, and training leads that are gentle yet durable for young dogs. These are perfect for socialisation and safe play while your pup grows.
Are your toys safe for strong chewers?
We carry tough dog toys for heavy chewers, including rubber chew toys, rope tugs, and enrichment puzzles designed to withstand powerful jaws. These are popular with breeds like Staffies, Kelpies, and German Shepherds.
It’s important to follow the recommendations on the manufacturer’s packaging to ensure the safety of your dog. Some products may be recommended for supervised play only.
Still Have Questions?
Still got a few questions rattling around that doggone head of yours? No worries — the Chuffed pack’s always happy to lend a paw! Give us a bark through our contact page and we’ll fetch you an answer quick smart.