Every product is backed by our 100% money-back guarantee. If it's not right for you or your pet, get in touch within 30 days, and we'll sort it out, no fuss. For food, we just ask that a reasonable portion remains so we can look into what went wrong. All the details live on our guarantees page.
Drop us a message via the contact page or live chat with your order number and a quick note about what's not working. We'll walk you through it from there. For change-of-mind returns, you'll need to cover return shipping.
Once we've got your return and had a look, refunds are typically processed within 5–10 business days back to your original payment method. We'll let you know once it's on its way.
